Online enquiries

Find out about the kind of enquiries we can help with online.

On this page:

Save time – what you can do right now

Check what you can do right now to save time before you contact us. In most cases, you’ll find the answer to your question on our website or by using one of our free online tools.

Our Advisers also use this website and our online tools to answer your questions, so you can save time by checking online first.

This can include using our free and simple self-help tools for:

  • pay rates – use our Pay and Conditions Tool (also used by our staff) to find pay rates, leave, notice and redundancy entitlements
  • workplace problems – access our step-by-step practical guides to easily deal with your workplace issue, like an underpayment or problem at work
  • awards – check your award coverage using our Find my award tool or get a copy of your award and check the rules at List of awards
  • COVID-19 workplace issues – read our helpful and practical information about vaccinations and testing at COVID-19 and workplace laws
  • check our website for information about your question – see What we help with
  • technical workplace questions – search our Library if you're familiar with workplace relations and need more technical information.

Using one of these tools or resources will usually give you an answer straight away.

What we can help with

Before you submit an enquiry, it’s important to understand what we can and can’t help with.

There are some workplace issues we can’t help with. Check what issues we can’t help with at Contact us.

If we can’t help you with your enquiry, we may provide you the contact details of another agency who might be able to assist.

Our Employer Advisory Service (EAS) gives small business employers free, tailored written advice about pay and conditions.

To learn more about the EAS and how to access it, visit Employer Advisory Service.

Still need to make an enquiry?

Before you submit an online enquiry

Most enquiries need to be handled over the phone. Online enquiries are suitable for:

  • confirming your understanding of the information on our website
  • getting general information about workplace laws, and minimum employment conditions and entitlements
  • providing resources in the form of guides, templates and links.

You can also submit an online enquiry if you have accessibility needs or can’t call us during business hours. Visit ‘What is a My account enquiry?’ to check that your enquiry is suitable.

Responses can take up to 10 business days. For a quick answer, call us on 13 13 94 – our helpful advisers can give you information that’s customised to your situation.

If you already have an account, go to the enquiry form now. If you don’t have an account, you’ll need to register for one, then select 'My enquiries' to submit an enquiry.

To find out more about the benefits of having a My account and what information you’ll need to register, read our Frequently asked questions about My account.

Get your information ready

Submitting an online enquiry takes around 10 – 15 minutes. You’ll need to provide some information about your situation so we can give you relevant information. To find out what information you’ll need, check our Frequently asked questions about My account.

If we require additional information to provide an answer to your enquiry we may contact you via phone during business hours.

Stay anonymous

If you don’t want to provide your details in My account, you can still make an anonymous report. We won’t contact you in response to a tip-off made through our anonymous report tool.

Anonymous reports can help us identify workplaces that aren’t doing the right thing. Reports can be made in English or other languages.

Find out more about anonymous reports.

Privacy statement

We are committed to protecting your privacy. Read our My account Privacy Notice for more information.

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