Course overview

Many workplace issues can be resolved quickly and informally if you discuss them with your employees.

This course will help you gain the skills and confidence you need to discuss workplace issues when they arise.

It includes:

• information about how to handle a difficult conversation
• tips to help you prepare, manage your emotions and reach a positive outcome
• interactive scenarios to help you practice your conversation skills
• downloadable resources and links to further information.

Resources to download:

• A manager's guide to difficult conversations in the workplace  A manager's guide to difficult conversations in the workplace
• An employer's guide to resolving workplace issues An employer's guide to resolving workplace issues