New My account login processes
Published 26 February 2022
There is a new way to register for My account.
We’ve added multi-factor authentication, which means you’ll need to verify your email address and phone number when you register. If you already have a My account, you’ll also need to re-register to be able to log in.
Every time you log in, you will need to verify your phone number.
On this page:
- How to register for a new account or re-register to access your current account
- How to log in to My account after you’ve registered
How to register or re-register for My account
Here’s the process to follow if you’re:
- creating a My account for the first time
- logging in to your My account for the first time after 25 February 2022.
1. Go to Register for My account.
Verify your email address
2. Enter your email address.
Remember, if you have an existing My account, use the email address you’ve previously used to make sure that you keep your saved information and enquiry history. If you don’t have access to that email account anymore to complete verification, call us and we can update your email address.
3. Press ‘Send verification code’.
4. Open the email from ‘Microsoft on behalf of Fair Work Ombudsman’.
If you can’t find the email, check your junk mail. You can also press ‘Send new code’ to get a new code emailed to you.
5. Enter the 6-digit code from the email in the ‘Verification Code’ box.
6. Press ‘Verify code’.
7. Check that you can see the message ‘Email address verified. You can continue now.’
If you have entered the wrong email address, press ‘Change email.’
Remember, if you have an existing My account, use the email address you’ve previously used to make sure that you keep your saved information and enquiry history.
Set your new password
8. In the ‘New password box’, enter your password. Make sure your password follows the rules set out.
9. In the ‘Confirm new password’ box, retype your password.
10. Read and confirm that you agree to the My account privacy statement and terms and conditions and press ‘Continue’.
11. In the ‘Verify your account’ box, provide a phone number to receive a phone call or a code via SMS to verify your account.
- Select your phone number’s country/region from the drop-down menu under ‘Country Code’.
- Type your phone number, including area codes if you’re giving a landline number.
- Press ‘SMS code’ if you’d like to receive a code via SMS or ‘Call me’ if you’d like to receive a phone call.
Your phone number can be a mobile phone number or a landline.
Verify your account using a phone call
If you selected ‘Call me’, you won’t receive a code. You’ll receive a phone call from a number beginning with +1. When you answer the call, you’ll be asked to select the ‘pound’ key, which means the ‘#’ or ‘hash’ key, on your phone.
Once you select the pound key, your account will be verified and your screen will refresh.
Verify your account using a SMS code
If you selected ‘SMS code’, check your mobile phone for the code. Type this 6-digit code into the verify your account field and press ‘Verify code’.
If you didn’t receive a code or entered the code incorrectly, you can press ‘Send a new code’.
Finalise your registration
12. It’s time to complete your profile. Add your:
- name and address
- customer type
- business industry
- business sub-industry
- business location.
If you’ve re-registered using the same email address you previously used for My account, all of your existing information will appear in your new profile. You can update any profile information that has changed.
13. Click the My account terms and conditions and privacy statement.
14. Press ‘Register.
15. A box with the message ‘You have successfully registered for My account’ will have appeared under the Register button.
16. Click the link in the box to go to your My account dashboard.
Explore My account
17. Check out My account, where you can submit an enquiry and find tailored news and resources.
If you’ve re-registered using the same email address your saved information and enquiry history will still be available
How to log in to My account once you’ve registered
1. Go to the My account login page.
2. Type in your email address and password and press ‘Log in’.
3. Select ‘Call me’ to receive a phone call or ‘SMS code’ to receive your code via SMS.
If you selected ‘Call me’, you won’t receive a code. You’ll receive a phone call from a number beginning with +1. When you answer the call, you’ll be asked to select the ‘pound’ key, which refers to the ‘#’ key, on your phone. Once you select the pound key, your account will be verified and your screen will refresh.
If you selected ‘SMS code’, check your mobile phone for the code.
Enter your 6-digit code and press ‘Verify code’.
If you didn’t receive a code or entered the code incorrectly, you can press ‘Send a new code’.
4. You’re in! Explore your My account dashboard.
