Level 1 and 2 employees move up a classification level after each year of service.

For Level 1 employees, classification progression stops after 3 years. For Level 2 employees, classification progression stops after 2 years.

Any service in the classification level by an employee, including administrative and clerical experience with a previous employer, counts towards a year of service.

An employer can ask an employee to provide reasonable evidence to verify their service. An example would be a reference from a previous job in the clerical industry.

Example

Maria has just started a new job as a Level 1.

Before this job Maria spent 2 years working for another employer as a Level 1.

Maria’s new employer classifies her as a Level 1 - year 3.

Temporary Schedule I - Award Flexibility During the COVID-19 Pandemic

Between 28 March 2020 and 30 June 2021, Schedule I of the Clerks Award temporarily provided for award flexibility due to the COVID-19 pandemic. See Clerks Award flexibility during coronavirus.

Employees whose hours were changed in accordance with Schedule I still move up a salary level after each year of service in the same way as employees whose hours weren’t changed.

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