Get ready before you call us. Read the following information for quick answers and to save time.

On this page:

• What we help with
• What we can't help with
• Self-help tools
• Still need to call us?
• Help with a workplace issue
• Small business employers
• Feedback
• Disclosures
• Media
• Help in your language
• Deaf, hard of hearing or speech difficulty
• Calling from outside Australia

What we help with

We can help you understand your workplace rights and responsibilities under the Fair Work Act and awards. This includes issues like:

• pay and wages
• leave
• starting employment
• employment conditions
• ending employment.

Our website gives information about workplace laws under the Fair Work Act.

We also give advice on entitlements at work, like hours of work and final pay, for common awards and industries.

What we can't help with

There are some workplace issues we can't help with.

• tax
• unpaid super
• bullying and sexual harassment at work
• workplace health and safety
• unfair dismissal
• employment separation certificates
• workers compensation.

Self-help tools

In most cases, you'll find the answer to your question on our website or by using one of our free online tools.

Our staff also use this website and our online tools to answer your questions, so you can save time by checking online first.

You can use our free and simple self-help tools for:

• Pay and Conditions Tool – find pay rates, leave, notice and redundancy entitlements.
• Step-by-step practical guides – to easily deal with workplace issue, like an underpayment or problem at work.
• Find my award – check your award coverage.
• List of awards – get a copy of your award.
• Library – for answers to technical workplace questions, if you're familiar with workplace relations and need more detailed information.
• Send us an anonymous tip-off – report a workplace that isn’t following the law.
• Feedback – provide feedback about your experience with us.

Our virtual assistant, Frankie, can also help answer your questions on workplace rights and obligations. You’ll find Frankie in the bottom right corner of this page.

Still need to call us?

Use the checklist on our Before you call page first – that way we’ll be able to help you quicker.

Our number is 13 13 94. We're open 8 am to 5:30 pm Monday to Friday (except for public holidays). It's a good idea to stay on our website when you call us. This is so our staff can show you where to find the information you need.

Having as much information as possible can speed things up. If you don’t have this information when you call, we may need you to find it out and call us back.

Help with a workplace issue

Try working it out first using our guides

• My pay doesn't seem right
• I've been fired and I’m not sure what I’m entitled to
• I'm not sure which award covers my business
• I think I've underpaid my employee

These guides will give you the steps you need to help tackle your issue at work. For more practical advice, go to our Common workplace problems section now.

If you need more help

Problems can usually be fixed quickly when employees and employers talk to each other about it. Sometimes this isn't possible and extra help is needed.

If you need extra help, go to our Fixing a workplace problem section. We’ll explain the next steps if a situation can’t be resolved at the workplace.

You can also get in touch over the phone on the number above.

Stay anonymous

Concerned a workplace isn't complying with workplace laws but don't want to get involved directly? Make an anonymous report. You can also make an anonymous report in another language too.

Small business employers

Small business employers and representatives can call us about workplace issues.

Visit our online hub

Before calling, check out our Small Business Showcase first.

It’s a virtual hub for small business employers with tailored resources and workplace information most relevant to them. It’s designed so you can quickly and easily get information and resources about workplace responsibilities. This includes:

• latest news and updates relevant to small business employers
• hiring employees and creating an employment contract
• paying wages
• handling employee requests (such as leave)
• keeping accurate records.

Go to the Small Business Showcase now.

Employer Advisory Service

Our Employer Advisory Service (EAS) gives small businesses employers free tailored written advice on pay and entitlement issues.

The EAS helps small business employers understand and comply with workplace relations obligations, including:

• entitlements under the National Employment Standards
• award and enterprise agreement provisions
• other pay and employee entitlements.

If you’re a small business employer, learn more about the EAS at Employer Advisory Service.

Feedback

• Feedback about our service
• Request a review of a decision
• Copyright and linking requests

Disclosures

• View how to make a public interest disclosure
• View how to tell us about suspected fraud or corruption

Media

• View our recent media releases
• Subscribe to our media release alerts
• Contact our media team

Help in your language

If you don’t speak or understand English well, call the Translating and Interpreting Service (TIS) on 131 450.

Tell them which language you speak and give them our phone number, 13 13 94. They will call us for you and interpret your question.

We're open 8 am to 5:30 pm Monday to Friday (except for public holidays).

For more information, visit TIS National.

You can also visit our Language help page for employment information in 30 languages.

Deaf, hard of hearing or speech difficulty

If you are deaf, or have hearing or speech difficulties, you can contact us through the National Relay Service. Select your preferred access option and give our phone number, 13 13 94.

We're open 8 am to 5:30 pm Monday to Friday (except for public holidays).

For more information, visit About the National Relay Service.

Calling from outside Australia

You can call us from outside Australia using our international number on +61 2 6120 8989.