Our services over the holiday period
Published 16 December 2024
Learn more about our services over the holiday period, including self-service options available to you.
On this page:
- Phone and online enquiries
- My account
- Anonymous reports or feedback
- Employer Advisory Service
- Where to find information
Phone and online enquiries
Our call centres will close at 12:30 pm (local time) on Tuesday 24 December 2024. Our online enquiries service will close at 12:30 pm (AEDT) on Monday 23 December 2024. These services will reopen on Thursday 2 January 2025.
My account
My account will be available during this period. You can use your My account to:
- view your existing enquiries and responses
- save pay, leave, and notice and redundancy calculator results.
Don’t have a My account? Register now.
Anonymous reports and feedback
During the holiday period, you can continue to submit anonymous reports or feedback. We’ll review these in January 2025.
Employer Advisory Service
The Employer Advisory Service (EAS) will close at 12:30 pm (local time) on Tuesday 24 December 2024 and reopen on Thursday 2 January 2025.
You can still lodge enquiries with the EAS during this time using our Enquiry Form and we’ll respond in January 2025. Our response time for providing written advice may be longer than usual.
Where to find information
Browse our website to find the answer to your workplace questions. Some of our popular topics and tools include:
Pay rates and penalty rates
Find minimum pay rates, penalty rates, leave and redundancy entitlements using our Pay and Conditions Tool.
Awards and agreements
To find your award, use our List of awards. Unsure of what award covers you? Use our simple 3-step Find my award tool.
If you think you’re covered by an agreement, find yours by searching the Fair Work Commission website – Find an agreement database.
Public holidays
For information about public holidays over the Christmas and New Year period, read Rules and entitlements during the end-of-year holiday season.
To calculate public holiday pay rates, use our Pay Calculator.
For more information on public holidays, visit:
Taking leave
Learn more about taking leave during the holidays, including annual leave and sick and carer's leave in our Leave section.
Resolving a workplace issue
If you have an issue in the workplace, we have advice and resources to help you resolve it. Resolving a problem at work often begins with understanding what rules and entitlements apply and then having a conversation about it.
You can use our tailored resources to help you:
- step-by-step guides: we have practical guides to finding the right workplace information you need and having an effective conversation at work – visit Raising your problem in the workplace.
- online training: our free, short and easy online courses cover how to have a difficult conversation in the workplace and give you the right tips to do so – visit our Online learning centre.
Visit Workplace problems for more information.
Tools and resources
For downloadable and interactive templates on topics like directions to take annual leave over a holiday shutdown, go to Tools and resources.
For more technical information that we use when giving you advice over the phone, you can visit our Library.
Our virtual assistant, Frankie, can also help answer your questions about workplace rights and obligations. Frankie is available on these pages:
The staff at the Fair Work Ombudsman would like to wish you a safe and happy holiday season.
