The Retail Award covers employees selling goods or services online or over the phone.

The Retail Award also covers sales assistants working at a retail establishment.

A retail establishment isn’t limited to a shop. It includes any place that a retail business runs to sell goods to customers.

Example: Retail establishment

Stacey is a sales assistant for an online book seller.

The business operates in a warehouse. This is a retail establishment.

Stacey is covered by the Retail Award.

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