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Hours of work

Remote work under the Social, Community, Home Care & Disability Services Award

From 1 July 2022 the Social, Community, Home Care and Disability Services Award includes provisions dealing with remote work.

An employee who is directed or authorised by their employer to be on call to perform work may be engaged in remote work. Employees may also perform remote work when they are not on call if needed.

Remote work is work performed by the employee that is:

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Client cancellation under the Social, Community, Home Care & Disability Services Award

Client cancellation is when a scheduled home care or disability service, to be worked by a full-time or part-time employee, is cancelled, or rescheduled by the customer. For the client cancellation provisions to apply, it must occur within 7 days of the scheduled service. The client cancellation provisions don’t apply to casuals.

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Broken shifts in the Social, Community, Home Care & Disability Services Award

Broken shifts only apply to:

  • social and community services employees when undertaking disability services work
  • home care employees.

There are no provisions in the award for other employees to work broken shifts.

What’s a broken shift?

It’s a shift that includes 1 or 2 unpaid breaks from work.

A meal break doesn’t break a shift.

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Penalty rates in the Meat Award

Employees other than cleaners

Penalty rates in the Meat Award depend on the:

  • type of establishment the employee works in
  • day the work is done on
  • hours the work is done over.

Penalty rates are paid on the minimum hourly rate for all ordinary hours worked. Work done outside the spread of hours is overtime.

Casuals other than employees working in a load out area get the penalty rate instead of the casual loading.

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Overtime for part-time and casual employees in the Social, Community, Home Care and Disability Services Award

Casual and part-time employees are paid overtime when they work:

  • more than 38 hours per week or 76 hours per fortnight
  • for more than 10 hours on a day or shift.

Working more than 10 hours on a day or shift

A casual or part-time employee gets paid overtime if they work more than 10 continuous hours on a day or shift. This means:

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Former JobKeeper scheme

Former JobKeeper scheme

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