Award coverage for wagering employees
Coverage for wagering employees depends on the duties performed by employees, what kind of employer they work for, and where they’re employed.
Clerks Award
The Clerks Award covers employees performing customer service for businesses that provide wagering services to the public:
- on-course
- over the phone
- on the internet
- in stand-alone betting shops.
It also covers clerical employees in the head office of a wagering business.
An example of a wagering business is Tabcorp.
Retail Award
The Retail Award covers employees employed in customer service by agents operating stand-alone betting agencies for wagering businesses. An example is a TAB agency.
Hospitality Award
The Hospitality Award covers employees attending wagering terminals in hotels and pubs.
Registered Clubs Award
The Registered Clubs Award covers employees attending wagering terminals in clubs. It also covers employees supervising employees attending wagering terminals.
Awards
Case law
Australian Municipal, Administrative, Clerical and Services Union - Application to make a modern award to replace an enterprise instrument [2014] FWCFB 7989 - confirmed that the Clerks Award covers wagering employees employed by a wagering business and not working in a retail establishment.
Australian Municipal, Administrative, Clerical and Services Union v TAB Agents Association (SA Branch) Inc [2015] FWCFB 3545 - confirmed that the Retail Award covers customer service employees in stand-alone betting agencies.
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